FAQ icon
Who can join one of Userneeds’ panels?

Anyone over the age of 16 who lives in either Denmark, Norway, Sweden, Finland, Ireland, Austria or Switzerland can become a member of one of Userneeds’ panels.

Do I have to answer every survey that Userneeds sends me?

Your answers are important to us and we value each time you give your opinion by answering a questionnaire. It is completely up to you if you wish to answer all of the surveys we send you or only some of them.

Do I need to answer the surveys straight away?

This depends on how long the Userneeds survey is open for data collection. With some surveys, the data collection is only open for a couple of hours, while other surveys may remain live for several weeks. Usually, the surveys we run collect data for between five and seven days. As it is hard to say precisely how long a survey is active for, we recommend that you answer the survey as quickly as possible once you have received the invitation e-mail.

How do I correct my answer if I answered incorrectly?

It is not possible to go back in the survey and correct a mistake. We have set our system up this way so that we capture the first answer that comes to you.

Why do I fall outside the target group in the survey?

Some surveys need answers from specific groups of people, such as those who drive a certain make of car, are members of a trade union or have bought cornflakes in the last month. Although we always strive to send you surveys which are relevant to you, you may, on occasion, receive a survey where you do not fit the target group.

How do I withdraw from the panel?

Panel members may unsubscribe at any time, and it is easy to withdraw from the panel. To do so, simply find any email where we have invited you to complete a survey, and click on the link at the bottom of the email. After you click on the link you will receive an email where, with the help of a new link, you confirm that you wish to be removed from the panel. You can also contact us on info@userneeds.ie. After resignation, all personal data is deleted.

Is Userneeds compliant with the GDPR?

Yes, Userneeds is compliant with the GDPR. This means that we only process data for authorised purposes and that we ensure data accuracy and integrity. There are data security measures in place which are based on risk assessment and encryption. You can read more about the GDPR and how Userneeds fulfills the requirements by clicking on “GDPR” in the menu.