RTE – Television media
“We highly value the service that Userneeds provides. Each time we run a survey we gain insightful user feedback that, combined with our digital analytics usage data, provides a rich understanding of RTÉ.ie users while highlighting actionable improvements”.

– Neal Cantle
Digital Audience Research at RTÉ

University College Cork – Education sector
“Running the survey pre- and post- design upgrades as well allowed us to really dig into where we did well and where we need to improve. The benchmarking against other organisations in our market really helps us to understand where we are and what we need to do. An incredibly valuable tool and Sarah was a great help in getting everything implemented in a timely way”

– Maurice Ryder
Web Content Strategist at UCC


Harvey Norman – eCommerce
“We valued the efficient and detailed service that Userneeds provided us. They were able to turn around the project within a week and we received really insightful user feedback within the report. In addition to this they included the benchmark data that we found extremely useful. Overall we were very pleased with the service provided by Userneeds and would recommend them.”

– Cathal McCann
Head of Digital & eCommerce – Harvey Norman Ireland


Virgin Media TV – Television media
“We regularly use Userneeds to get insight into how our visitors experience our website. We have found their benchmarks to be particularly useful. They have been great to deal with every step of the way.”

– Brendan McGillicuddy
Digital Manager at Virgin Media Television

Hoganstand – Sports media
“We have commissioned a number of Userneeds surveys and each of them have given us a better appreciation of how our visitors interact with our website and what we need to improve on to make their experience better. From first contact to last, the level of customer care and service from Userneeds is excellent, particularly when it comes to explaining how to interpret the results.”

– Alan Clynch
Head of Publishing at DG Press

Easons – eCommerce
“We’re happy with the data we’ve received, it’s given us good insight into our customer’s channel preferences for each stage of the customer journey”.

– James McCahey
Digital Marketing Manager at Eason


My Kids Time – Blogging
“We have used the Userneeds Webstatus surveys every year for the last 7 years to measure our website usability and brand trust. We find the reports to be absolutely excellent. The insights we get about what our website visitors think and feel about the site are extremely useful to continue to improve. The fact that we get benchmarked against our peers in our market as well means we can see how we are competing online.”

Jill Holtz
CEO at Mykidstime Ltd


Irish Film Institute – Film and media  
“The data we have received from our collaborations with Userneeds has proved hugely helpful in informing our short, medium and long-term online strategies. The benchmarking against similar organisations provides fantastic insights into our overall industry performance, and the team’s support and assistance in pulling the survey and results together is always invaluable.”

Stephen Boylan
Press and Marketing Manager at Irish Film Institute

Leinster Rugby

Leinster Rugby – Sports
“The customer insights and data analytics Leinster Rugby has received from working with Userneeds since 2012 have been essential in helping us develop our online offering to supporters of the club. The opportunity to compare our results with other sports organisations across Ireland and the rest of Europe is highly valuable to us as it provides a benchmark for where we are and where we need to be going forward. We have benefited greatly from all the surveys we have carried out and the results have helped direct our plan for further improvements to the Leinster Rugby website.”

– Conor Sharkey
Digital Media Manager at Leinster Rugby