Webstatus Customer Reviews
“We highly value the service that Userneeds provides. Each time we run a survey we gain insightful user feedback that, combined with our digital analytics usage data, provides a rich understanding of RTÉ.ie users while highlighting actionable improvements”.
– Neal Cantle
Digital Audience Research at RTÉ
“Running the survey pre- and post- design upgrades as well allowed us to really dig into where we did well and where we need to improve. The benchmarking against other organisations in our market really helps us to understand where we are and what we need to do. An incredibly valuable tool and Sarah was a great help in getting everything implemented in a timely way”
– Maurice Ryder
Web Content Strategist at UCC
“We’re happy with the data we’ve received, it’s given us good insight into our customer’s channel preferences for each stage of the customer journey”.
– Ross Toal
Ecommerce Manager at Easons
“We regularly use Userneeds to get insight into how our visitors experience our website. We have found their benchmarks to be particularly useful. They have been great to deal with every step of the way.”
– Brendan McGillicuddy
Digital Manager at Virgin Media Television
“We have commissioned a number of Userneeds surveys and each of them have given us a better appreciation of how our visitors interact with our website and what we need to improve on to make their experience better. From first contact to last, the level of customer care and service from Userneeds is excellent, particularly when it comes to explaining how to interpret the results.”
– Alan Clynch
Head of Publishing at DG Press